The New Manager
This training course will introduce you to new skills that will help increase your performance and the support you offer your team, department and manager.
What is an Organization?
What is Management?
Key Organizational Concepts
Division of Labor
Division of Labor – Advantages
Division of Labor – Disadvantages
Span of Control
Optimal Span of Control
Configuration
Administrative Hierarchy
The Organizational Chart
Dimensions of Organizational Structure
• Specialization
• Standardization
• Formalization
• Centralization
• Configuration
• Traditionalism
Four Underlying Dimensions
Structuring of Activities
Concentration of Authority
Line Control of the Workforce
Supportive Component
Evolution of Management Thought
Scientific Management
Scientific Management – Key Features
Job Simplification
• Mechanical Pacing
• Part Product Concentration
• Repetitive Work Processes
Job Simplification
• Limited Social Interaction
• Low Skill Requirements
• Pre-set Tools & Techniques
Scientific Management – Advantages
Scientific Management – Disadvantages
Classical Organizational Theory
Fayol’s 14 Principles of Management
Classical Organizational Theory
The Hawthorne Studies
Human Relations
• Key Characteristics
Human Relations – Assumptions
McGregor’s Theory X
Theory X Managers
McGregor’s Theory Y
Theory Y Managers
Organizational Behavior
The Systems Perspective
Contingency Perspective
Traditional Functions of Management
Planning
Organizing
Directing
Controlling
Managerial Roles
Interpersonal
Informational
Decisional
The New Manager
Drivers for Change
Economic, Social & Political
Globalization
Technological Advancements
20th V’s 21st Century Organizations
An Extended Perspective
- Traditional Role
- Extended Role
Boyatzis Management Competencies
Goal & Action Management Cluster
• Concern with Impact
• Diagnostic Use of Concepts
• Efficiency Orientation
• Proactivity
The Leadership Cluster
• Conceptualization
• Self Confidence
• Use of Oral Presentations
The Human Resource Management Cluster
• Use of Socialized Power
• Managing Group Process
The Focus On Others Cluster
• Perceptual Objectivity
• Self-Control
• Stamina and Adaptability
The Directing Subordinates Cluster
Autocratic Versus Participative Leaders
Autocratic or Directive Style
Autocratic with Group’s Review & Feedback
Individual Consultative Style
Group Consultative Style
Group Decision Style
Participative Style
High Performance Competencies
• Cognitive Competencies
• Motivation Competencies
• Directional Competencies
• Achievement Competencies
Here is what some of the previous participants of this program had to say:
“We learnt a lot of new techniques which will help us to implement in our organisation”
“It was brought across to us in a such a way that we have go back and implement”
Beginning of the program:
Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.
At the end of the program
Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.
