Administration Skills Training
Administration Skills provided by Solomon People Solutions introduce you to new skills that will help increase your performance and the support you offer your team, department and manager.
Maximising and multiplying your value to your organisation
• Your role and responsibilities in the company
• Identify the skills and qualities you need to develop
• Become more confident in making sound decisions
Contributing to your team/departments success
• Defining your own and your team’s objectives
• Understanding your team, and working with their strengths and weaknesses
• Building strong relationships with your manager and team
Communication skills
• Understanding the challenges of effective communication
• Effective questioning and listening skills
• Understanding your communication style
• Using virtual communication tools
• E-mail etiquette, Folder management, Do’s & Don’ts
• Open plan office etiquette
Resolving conflict and dealing with difficult people
• Understanding the five styles of conflict
• Tools to help deal with conflict
Managing your time
• Planning your day – setting realistic deadlines
• Meeting the needs and demands of more than one person
• Identifying and avoiding ‘time-wasters’
Filing Systems
• Why should organisations have a good filing system
• Important things to know about filing
• How to set up a filing system
• Filing procedure, maintenance and safety
• Example of a filing key
HERE IS WHAT SOME OF THE PREVIOUS PARTICIPANTS OF THIS PROGRAM HAD TO SAY:
“We learnt a lot of new techniques which will help us to implement in our organisation”
“It was brought across to us in a such a way that we have go back and implement”
BEGINNING OF THE PROGRAM:
Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.
AT THE END OF THE PROGRAM
Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.
