Solomon People Solutions

Management Development Program

Management Development Program provided by Solomon People Solutions introduce you to new skills that will help increase your performance and the support you offer your team, department and manager.

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Medium of Instruction: English
Duration of the program: 16 hours

Management Development Program is to develop managers to manage the business better. Better managers would mean a better business environment and a professional outlook in managing all the stakeholders in an organization. All the challenge and bottlenecks leaders face in managing business needs trained professionals who have a practical and pragmatic mindset. This program provides opportunity to develop those skill sets to enable participants to be better managers.

Description

When you have completed this program, you will be able to define the key concepts associated with Management Development and you will be able to:

  • Recognize the Importance of Strategy & Planning
  • Understand the Role of a New Manager
  • Practice the art of communication
  • Understand leadership and practice various styles
  • Understand the art of motivating staff
  • Recognize the importance of team work
  • Understand human resource management and its functions
  • Practice the art of interviewing and selection
  • Understand the importance of customer service
  • Use the skill to handle customer complaints
  • Manage Stress
Who Should Attend this program?

Our target audience are executives who have never been trained or exposed to Management Development Programme and wish to develop and improve their knowledge and skills in Management Development.

How you benefit attending this program?
  • You will develop a global and integrated overview on your role as a manager
  • You will enhance your leadership, team building and personal commitment towards the firm
  • You will learn ways to identify, retain and manage talent towards organisational growth
  • You will be able to improve internal and external customer service that fosters business growth
  • You will improve on your personal skills to be an effective manager
How your company benefits by sponsoring you to this program?
  • Ensure we have professional managers on board
  • Managers have a professional perspective towards business
  • Manages know how to handle the key stake holders in the business
  • Managers lead the business and functions with efficiency and effectiveness.

Program Outline

Strategic Planning and Management

  • Definition and Difference

Role of a NEW Manager

  • Definition and Difference
  • Qualities of a Successful Manager

Leadership Skills

  • Definition and Qualities
  • Styles and Methods

Motivation Skills

  • Definition and Purpose
  • ethods and Purpose

Stress Management

  • Definition and Types
  • Causes of Stress
  • Techniques of Managing Stress

Managing Conflict

  • Steps and Challenges

Role of HRM in Business

  • Changing Role
  • Scope of HRD

Appraisal Skills

  • MBO Process
  • Coaching & Counselling

Training & Development Skills

  • Identification of Training Needs
  • Benefits of Training

Customer Driven Organization

  • Benefits
  • Problems
  • Customer Expectations

Complains and You

  • Definition, Benefits
  • Handling Complains

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    HERE IS WHAT SOME OF THE PREVIOUS PARTICIPANTS OF THIS PROGRAM HAD TO SAY:

    “We learnt a lot of new techniques which will help us to implement in our organisation”

    “It was brought across to us in a such a way that we have go back and implement”

    BEGINNING OF THE PROGRAM:

    Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.

    AT THE END  OF THE PROGRAM

    Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.