The Excellent Organization
This training course will introduce you to new skills that will help increase your performance and the support you offer your team, department and manager.
Imagine being able to sell benefits, not just features and how to close the sale skilfully and adeptly, in such manner as to leave the customer satisfied with the whole process. On this workshop, delegates will return to their business, feeling confident, focused and ready to put everything they have learned into practice.
We build on existing sales skills as well as supporting delegates’ understanding of their client base and how both new and existing clients can be developed. Delegates will also have the opportunity to understand the personality differences that influence buying and selling, leaving participants able to adapt their sales techniques to the customer type.
- What defines an excellent organisation?
- 8 attributes of an excellent organisation
- What is excellence?
- Why do we need excellence?
- Roles and responsibility
- Core values and concepts
- Quality Vs Excellence
- Obstacles to excellence
- Criteria for excellence
- EFQM Business Excellence model
- Malcom Baldrige National Quality Program
- Assessing Excellence
- Benefits of Excellence
- Excellence and Strategy
- Vision and Excellence
- Metrics
- Innovation
- Continuous Improvement
- Implementing Excellence
- Leadership
- Excellence and the Customer
- Culture
- Learning and Excellence
Here is what some of the previous participants of this program had to say:
“We learnt a lot of new techniques which will help us to implement in our organisation”
“It was brought across to us in a such a way that we have go back and implement”
Beginning of the program:
Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.
At the end of the program
Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.
