Telesales Training Program

Telesales Training Program

This training course will introduce you to new skills that will help increase your performance and the support you offer your team, department and manager.

Enroll Now

Medium of Instruction: English
Duration of the program: 16 hours

Imagine being able to sell benefits, not just features and how to close the sale skilfully and adeptly, in such manner as to leave the customer satisfied with the whole process. On this workshop, delegates will return to their business, feeling confident, focused and ready to put everything they have learned into practice. 

We build on existing sales skills as well as supporting delegates’ understanding of their client base and how both new and existing clients can be developed. Delegates will also have the opportunity to understand the personality differences that influence buying and selling, leaving participants able to adapt their sales techniques to the customer type. 

Description

When you have completed this program you will be able to define the key concepts associated with Telesales and you will be able to: 

  • Identify the main obstacles to effective Telesales.
  • Understand the nature of the process behind successful Telesales..
  • Understand a range of techniques that can be applied in Telesales.
  • Use these techniques to build an effective Telesales process capable of delivering real results.
  • Explain the benefits of having an effective Telesales process that is implemented and supported by the organization
Who Should Attend this program?

Our target audience are executives who need to   

Program Outline

  • What is telesales and why use it? 
  • Seven Deadly Sins in Telesales 
  • Sales and the Telephone 
  • The Selling Equation 
  • Telesales process 
  • Telephone technique 
  • Managing first impressions 
  • Managing the call 
  • Voice and Attitude 
  • 4 Stages of the sales call 
  • AIDA Formula 
  • Using a Script 
  • Believability 
  • Buying 
  • Why people buy 
  • Why people don’t buy 
  • Features and Benefits 
  • Handling Objections 
  • Using Transitions 
  • Buying Signals 
  • Closing the sale 
  • Types of close 
  • Framing the close 
  • Pitfalls in closing the sale 
  • Effective closing techniques 
  • One liner for closing the sale 

    Request a call back.

    Submit your details, we’ll get back to you.




    Here is what some of the previous participants of this program had to say:

    “We learnt a lot of new techniques which will help us to implement in our organisation”

    “It was brought across to us in a such a way that we have go back and implement”

    Beginning of the program:

    Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.

    At the end  of the program

    Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.