SUPERVISORY DEVELOPMENT PROGRAM
This training course will introduce you to new skills that will help increase your performance and the support you offer your team, department and manager.
Learn to effectively utilize crucial management tools to help you lead and motivate your team. This training program equips participants with proven supervisory techniques that can be put into action immediately.
Most supervisors are promoted into the role of supervisor because they are good at doing the job, not because they are good at supervising others; that skill has to be learned. The focus will be on the necessary tools and skills for building personal confidence in their leadership role in the workplace whilst making the most of interpersonal interactions. Participants can discuss the problems they face and identify some of the challenges and solutions for the future
- Who is a Supervisor?
- Role of a supervisor
- Qualities of a successful supervisor
- Communication skills
- Definition, purpose and process
- Channels and Modes
- Listening and body language
- Leadership Skills
- Definition and qualities
- Styles and modes
- Motivation skills
- Definition and Purpose
- Methods and Benefits
- Problem Solving and Decision Making
- Quick ways to solve problems
- Team Work
- Outdoor games
- Stress Management
- Definition and Types
- Causes of Stress
- Techniques to Manage Stress
- Role of HRM in Business
- Changing role
- Recruitment, selection and placement
- Job interviews
- Training and development
- Identifying training needs
- Benefits of training
- Appraisal Skills
- MBO Process
- Coaching and Counselling
- Employee Relations
- Disciplines
- Do’s and Don’ts
- Managing Conflicts
- Complaints and You
- Definition and Benefits
- Handling Complaints
- Customer Service
- Benefits and Challenges
Here is what some of the previous participants of this program had to say:
“We learnt a lot of new techniques which will help us to implement in our organisation”
“It was brought across to us in a such a way that we have go back and implement”
Beginning of the program:
Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.
At the end of the program
Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.
