Solomon People Solutions

Quality Management Systems

This training course will introduce you to new skills that will help increase your performance and the support you offer your team, department and manager.

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Medium of Instruction: English
Duration of the program: 16 hours

Description

 

  • Understand the importance of quality management.
  • Identify the key components of a quality management system.
  • Describe the factors that cause quality management systems to fail.
  • Understand the different ways that you as an employee can affect quality.
  • Use the material presented to develop a quality-centered approach to your role.
  • Identify the role of the quality management system and the interdependencies within your organization required to make it function.
Who Should Attend this program?

Our target audience are executives who need to   

Program Outline

  • Quality Concepts 
  • Terms, concepts and principles 
  • Quality 
  • Quality Plan 
  • Employee involvement and empowerment 
  • Systems and processes 
  • Variation 
  • Benefits of quality 
  • Quality philosophies 
  • Team basics 
  • Team organization 
  • Team purpose 
  • Types of teams 
  • Value of teams 
  • Roles and responsibilities 
  • Team formations and group dynamics 
  • Initiating team members 
  • Selecting team members 
  • Team stages 
  • Team conflict 
  • Team decision making 
  • Continuous improvement techniques 
  • Continuous improvement 
  • Process improvement 
  • Six sigma 
  • Lean 
  • Benchmarking 
  • Incremental and breakthrough improvement 
  • Quality improvement tools 
  • Customer-supplier relations 
  • Internal and external customers and suppliers 
  • Customer satisfaction 
  • Supplier management 

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    Here is what some of the previous participants of this program had to say:

    “We learnt a lot of new techniques which will help us to implement in our organisation”

    “It was brought across to us in a such a way that we have go back and implement”

    Beginning of the program:

    Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.

    At the end  of the program

    Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.