selling skills - solomon people solutions

Professional Selling Skills Training

Professional Selling skills from Solomon People Solutions is designed to help individuals develop the skills and knowledge they need to sell products or services effectively. The training typically covers a wide range of topics, including sales techniques, customer relationship management, product knowledge, communication skills, negotiation skills, and closing techniques.

Medium of Instruction: English
Duration of the program: 16 hours

Professional selling skills training can be beneficial for both new and experienced salespeople. For those who are new to sales, the training can provide a solid foundation of knowledge and skills to help them succeed in their role. For experienced salespeople, the training can help them refine and enhance their skills, keeping them up-to-date with the latest sales techniques and best practices.

We build on existing sales skills as well as supporting delegates’ understanding of their client base and how both new and existing clients can be developed. Delegates will also have the opportunity to understand the personality differences that influence buying and selling, leaving participants able to adapt their sales techniques to the customer type. 

 

  • Understand your market
  • Discover what makes sales different to other environments
  • Know why you lose customers
  • Treat customers uniquely; not painting everyone with the same brush
  • Know your client’s needs and expectations
  • Learn how to approach customers
  • Learn how to employ listening skills to understand client’s needs instead of simply pitching services
  • Understand the needs of different types of buyers in order to offer something each person recognizes as valuable
  • Know the importance of communication when dealing with customers
  • Improve Customer Service Skill
Who Should Attend this program?

Our target audience are executives who need to use and/or understand basic selling skills for an organization. 

  • Sales as a process 
  • Reasons why customers don’t buy 
  • The selling equation 
  • Professional partnering 
  • Leverage 
  • Hierarchy of partnership 
  • Image 
  • Components of an image 
  • Managing first impression 
  • Influencing the buyer’s decision 
  • Your behaviour 
  • Your appearance 
  • The Sales Process 
  • Stages of a sales call 
  • Planning & Preparation 
  • Opening 
  • Discovering 
  • Presenting your product/service 
  • Overcome the Objections 
  • Close the sale & Ask for the order 
  • Kipling process 
  • The AIDA formula 
  • Presentation Essentials 
  • Traits and Trust 
  • 3 Essential Traits 
  • 3 Cs of Trust 
  • Communication Skills in Sales 
  • Questioning Skills 
  • The 5 Qs 
  • The F Technique 
  • The Inverted F Technique 
  • Pitfalls in Questioning 
  • Listening Skills 
  • Why we Listen Badly? 
  • Active Listening 
  • Customer Expectations 
  • Customer Questions 
  • Customer’s NWD’s 
  • FAB Technique 
  • Handling Objections 
  • Using Transitions 
  • Client Records 
  • Proposals/Quotations 
  • Buying Signals and Closing 
  • Price in its place 
  • When to close? 
  • Framing the Close 
  • Effective Closing Techniques 
  • Other considerations 
  • Non-verbal communication 
  • Eye contact 
  • Personal Space 
  • Losing the sale 
  • Rejection 
  • Reasons why sales are lost 
  • Sales success qualities 
  • Plan – Prepare and Sell 

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    Here is what some of the previous participants of this program had to say:

    “We learnt a lot of new techniques which will help us to implement in our organisation”

    “It was brought across to us in a such a way that we have go back and implement”

    Beginning of the program:

    Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.

    At the end  of the program

    Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.