Merchandising Skills
This training course will introduce you to new skills that will help increase your performance and the support you offer your team, department and manager.
Strategic Planning and Management
- Definition and Difference
Role of a NEW Manager
- Definition and Difference
- Qualities of a Successful Manager
Leadership Skills
- Definition and Qualities
- Styles and Methods
Motivation Skills
- Definition and Purpose
- Methods and Purpose
Stress Management
- Definition and Types
- Causes of Stress
- Techniques of Managing Stress
Managing Conflict
- Steps and Challenges
Role of HRM in Business
- Changing Role
- Scope of HRD
Appraisal Skills
- MBO Process
- Coaching & Counselling
Training & Development Skills
- Identification of Training Needs
- Benefits of Training
Customer Driven Organization
- Benefits
- Problems
- Customer Expectations
Complains and You
- Definition, Benefits
- Handling Complains
Here is what some of the previous participants of this program had to say:
“We learnt a lot of new techniques which will help us to implement in our organisation”
“It was brought across to us in a such a way that we have go back and implement”
Beginning of the program:
Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.
At the end of the program
Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.
