Effective Secretarial Skills
Effective Secretarial Skills from Solomon People Solutions helps you to Organisational abilities and also allows you to produce clear, friendly and professional communication skills throughout your career journey
Successful secretaries and administrators often require many of the same skills as senior staff in an organization. They are often the person in charge of the organization’s correspondence, and are very often the first point of contact for visitors. Therefore, they must display a highly professional image at all times. The role of being a professional secretary or administrator requires: excellent office skills, accurate filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, exceptional interpersonal abilities, and first class business writing and communication skills. This programme covers all of these, and more.
Those employees who perform the tasks within a secretarial or administrative position, wishing to improve their skills, or those who are new to, or about to be appointed to such a position. You will gain skills and knowledge to improve the overall administration within your office, or organization .A clear understanding of what makes a good secretary or administrator. The ability to plan and priorities time and activities. Effective communication skills to deal successfully with colleagues and customers
Your Secretarial & Administrative Role
- Responsibilities
- Skills
- Qualities
Developing Appropriate Professional Image
- Professional Appearance In The Gulf
- Timekeeping & Punctuality
- Introduction to Office Ethics
Stress
- Identifying Stress
- Stress Busting Techniques
- Activities to Practice Using The Techniques
Communication
- Body Language, Words, & Tone Of Voice
- Active Listening
- Questioning For Clarity
Effective Written Business Communication
- Correct Layout of Letters & Emails
- Correct Use Of Salutations
- Basic Business English Punctuation & Grammar
Telephone Skills
- Telephone Skills
- How To Deal With Callers Professionally & Effectively
- Telephone Etiquette
- The ‘Do’s & ‘Do Not’s Of Answering The Telephone
Managing Upwards
- How To Effectively Handle Your Manager
- saying ‘No’ Constructively & Giving Alternatives
- Planning & Prioritizing
Managing Time
- Time management Matrix
- Personality types and time management
- Managing Your Key Result Areas & Tasks
Effective Filing Systems
- Identifying Different Methods Of Filing & Selecting The Best One
- How To Ensure The Effectiveness Of Your Filing Systems
Basic Finance
- Understanding & Managing Petty Cash Systems
Basic Stock Control & Stationery
- Managing Stationery Supplies & Stock
Here is what some of the previous participants of this program had to say:
“We learnt a lot of new techniques which will help us to implement in our organisation”
“It was brought across to us in a such a way that we have go back and implement”
Beginning of the program:
Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.
At the end of the program
Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.
