Communication Skills
Communication Skills training from SPS is a flagship course that helps to remove the shadows of fear on speaking and communication skills manual for both home and the workplace
Communication is an important skill both in our day to day interaction with people and also in the place of work. People misunderstand as communication. Though it is one of the important means, but there is lot more to know to be an effective communicator and this training program helps in building those capabilities to communicate effectively.
- What is communication?
- Communication defined
- Purpose of Communication
- Benefits and purpose of communication
- Challenges of communication
- Barriers to communicate with others
- Types of communication
- Forms of communication
- Modes of communication
- How to be an effective communicator
- Power of Body language
- How to give information
- How to get information
- Questioning skills
- 5 Types of questions
- The Funnel Technique
- The inverted funnel technique
- Powerful words for questions
- Pitfalls in questioning
- Listening skills
- Why we listen badly?
- Active listening
- Characteristics of an active listener
- Non-Verbal communication
Here is what some of the previous participants of this program had to say:
“We learnt a lot of new techniques which will help us to implement in our organisation”
“It was brought across to us in a such a way that we have go back and implement”
Beginning of the program:
Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.
At the end of the program
Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.
