Assertiveness skills
Assertiveness skills training from solomon people solutions focuses on making “I” statements and expressing your ideas and feelings in a way to make you confident
Assertiveness Skills training course will introduce you to new skills that will help increase your performance and the support you offer your team, department and manager.
Emotional intelligence
- Introduction and Definition
- Emotion Vs Intelligence
- EQ Test
- SYNDICATE EXERCISE
Assertiveness Skills
- Differentiating Aggressiveness, Passiveness & Assertiveness
- Test – How Assertive are you?
- Listing situational behaviours
- Behaviour types
- Group Exercise
Communication skills
- Defining Communication
- Types & Forms of Communication
- How good a communicator are you?
- Interpersonal Skills
- Group Work
Conflict Management
- Defining and understanding conflicts?
- Why do conflicts occur?
- Handling conflicts at work
- -EXERCISES
Self Confidence
- Building your confidence
- What affects your confidence
- Techniques and strategies
- – Exercise
Practice Sessions
- Case studies
- Role Plays
- Critique
- Feedback
- Action Plan
- Workshop Summary
