Office 365 - Solomon People Solutions

Office 365 Administration and Troubleshooting Training

The Office 365 Administration and Troubleshooting course by Solomon People Solutions provides a practical, hands-on foundation for managing Microsoft 365 environments. This course is tailored to help IT professionals enhance their productivity and take full advantage of the Microsoft 365 platform, including Exchange Online, SharePoint, Microsoft Teams, security compliance, and more.

This course is ideal for those seeking to master Office 365 administration, streamline collaboration, and ensure smooth business operations in hybrid and cloud environments.

Medium of Instruction: English
Duration of the program: 24 hours

Program Overview

This intensive 2-day Microsoft 365 administrator training equips participants with the skills to:

  • Administer and manage users, licenses, and roles in Microsoft 365 Admin Center
  • Troubleshoot performance, email delivery, and access issues across Office 365 apps
  • Secure user identities with Multi-Factor Authentication (MFA) and Conditional Access
  • Implement compliance solutions like Data Loss Prevention (DLP) and eDiscovery
  • Automate administrative tasks using PowerShell

Learning Objective

Upon completion, participants will be able to:

  • Describe Microsoft 365 core services (Exchange, SharePoint, Teams, OneDrive)
  • Administer and troubleshoot Microsoft Teams and SharePoint Online 
  • Configure compliance and security policies in Microsoft 365 
  • Optimize performance and licensing of Office 365 environments 
  • Generate and analyze reports using Microsoft 365 Admin tools

Target Audience

This course is designed for:

 

  • IT Professionals and System Administrators 
  • Infrastructure Specialists and IT Managers 
  • Helpdesk and Desktop Support Technicians 
  • Professionals preparing for the Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert exams

Program Outline

Office 365 Administration

  • Introduction to Microsoft 365 architecture and core services
  • Overview of the Microsoft 365 Admin Center and role-based access
  • User and license management: Adding users, assigning licenses, role configuration
  • Group and resource management: Managing distribution lists, Microsoft 365 groups, shared mailboxes

Security and Compliance

  • Implementing MFA, Conditional Access, Microsoft Defender policies
  • Compliance management: DLP, Retention Policies, eDiscovery
  • Hands-on lab: Real-time configuration of compliance and security tools

Troubleshooting and Optimization

  • Diagnosing sign-in, synchronization, and service health issues
  • Troubleshooting Exchange Online mail flow and Teams connectivity
  • Monitoring using Microsoft 365 Reports, Message Trace, and Admin dashboards
  • PowerShell scripting for advanced administration and automation
  • Labs: Troubleshooting real-world scenarios with reporting and optimization tools

Q&A and Wrap-Up

  • Key takeaways and certification guidance
  • Clarification of technical and career queries

Program Benefits

How you benefit attending this program?

  • Master real-world Office 365 admin tools, including PowerShell and compliance center 
  • Learn to plan, deploy, and secure Microsoft 365 apps and services 
  • Troubleshoot Exchange Online, Teams, and SharePoint Online 
  • Prepare for Microsoft 365 certification exams with practical experience

How your company benefits by sponsoring you to this program?

  • Boost IT efficiency and cloud adoption through expert Office 365 management 
  • Strengthen compliance and security posture with skilled administrators 
  • Improve support ticket response times and user satisfaction 
  • Reduce overhead by optimizing license allocation and service monitoring

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    Beginning of the program:

    Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.

    At the end  of the program

    Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.