Office 365 - Solomon People Solutions

Office 365 Administration and Troubleshooting

Office 365 Administration and Troubleshooting Course offered by Solomon People Solutions will introduce you to new skills, tools and techniques to manage time and enhance work life balance.

Medium of Instruction: English
Duration of the program: 24 hours

Program Overview

This rigorous two-day training is designed to equip IT professionals with the knowledge and skills required to properly administer and troubleshoot Microsoft Office 365 settings. The course covers essential administrative responsibilities, user and license management, common troubleshooting procedures, and best practices for running Office 365 smoothly and efficiently. 

Learning Objective

  • Describe Office 365 Services 
  • Administering and troubleshooting compliance and security in Office 
  • Administering and troubleshooting SharePoint Online 
  • Administering and troubleshooting Teams

Target Audience

  • IT Professionals  
  • System Administrators  
  • Office 365 End Users  
  • IT Administrators 
  • Windows OS Operators  
  • Infrastructure Specialists 
  • Professionals looking to understand how to use Office 365 thoroughly in an enterprise. 

Program Outline

Office 365 Administration 

  • Introduction to Office 365 
  • Overview of Office 365 services and architecture 
  • Understanding the Office 365 admin center and its features 
  • User and License Management 
  • Adding and managing users 
  • Assigning and managing licenses 
  • Configuring user roles and permissions 
  • Group and Resource Management 
  • Creating and managing groups (Distribution, Security, Microsoft 365 Groups) 
  • Managing shared resources (Shared Mailboxes, Calendars, etc.) 
  • Security and Compliance 
  • Configuring security settings (Multi-Factor Authentication, Conditional Access) 
  • Managing compliance policies (Data Loss Prevention, eDiscovery) 
  • Hands-On Labs 
  • Practical exercises on user and license management 
  • Configuring security and compliance settings 

Troubleshooting and Optimization 

  • Troubleshooting Common Issues 
  • Diagnosing and resolving user access issues 
  • Addressing performance and connectivity problems 
  • Handling service disruptions and outages 
  • Monitoring and Reporting 
  • Using Office 365 reporting tools and dashboards 
  • Monitoring service health and performance 
  • Analyzing usage patterns and generating reports 
  • Optimization Strategies 
  • Best practices for optimizing Office 365 performance 
  • Efficient license management and cost optimization 
  • Troubleshooting 
  • Utilizing PowerShell for advanced administration and troubleshooting 
  • Handling complex issues with support tools and resources 
  • Hands-On Labs 
  • Troubleshooting real-world scenarios 
  • Implementing optimization strategies and using reporting tools 
  • Q&A and Wrap-Up 
  • Review key takeaways 
  • Address any remaining questions or concerns 

Program Benefits

How you benefit attending this program?

  • Administering Office 365 using the Microsoft 365 admin center and Office 365 services admin centers 
  • Planning and deploying Microsoft 365 Apps for enterprise. 
  • Administering and troubleshooting Exchange Online 
  • Administering and troubleshooting directory synchronization and directory objects 

How your company benefits by sponsoring you to this program?
By sponsoring you to this program, your organization will be able to:

  • Getting Microsoft certified is strongly beneficial to both the hiring organization and the professional. 
  • The professional is equipped with a certification offered by an organization that is not only a frontrunner within their industry but also almost instantly recognizable globally. 
  • This accreditation tells hiring organizations the professional has validated their skillset and is likely able to create a bespoke solution based on business goals and needs. 
  • Professionals with the accreditation, they are likely to receive a higher starting salary, enhanced responsibilities, and better all-round packages. 

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    Beginning of the program:

    Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.

    At the end  of the program

    Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.