Mystery Shopping

Unlock the True Customer Experience with Our Mystery Shopping Solutions

At Solomon People Solutions, we think that knowing the genuine customer experience is critical to creating long-term corporate growth. Our Mystery Shopping services go beyond checklists, providing comprehensive, actionable insights into how your business is regarded on the front lines, whether in-store, online, or across various service touchpoints.

Our professional mystery shoppers behave as frequent customers to assess crucial aspects of the customer experience, such as service quality, staff knowledge, sales procedures, brand compliance, and overall customer satisfaction. Every encounter is meant to provide you with an accurate picture of how your teams function when no one is watching.

Our Mystery Shopping services include:

  • Retail and Hospitality Audits
    Measure customer service, product placement, sales techniques, and brand compliance.
  • Call Center and Digital Mystery Shopping
    Evaluate customer interactions via phone, email, live chat, and websites.
  • Competitor Benchmarking
    Gain insights into how your customer experience compares to your industry peers.
  • Compliance and Regulatory Checks
    Ensure your team adheres to legal standards, safety regulations, and internal policies.
  • Customer Journey Mapping
    Track the full customer experience from initial inquiry to post-purchase engagement.

Why Choose Solomon People Solutions for Mystery Shopping?

  • Industry Expertise: A diverse network of trained mystery shoppers across industries and geographies.
  • Data-Driven Insights: Comprehensive, easy-to-read reports with qualitative feedback and quantitative scores.
  • Actionable Recommendations: Beyond reporting — we help you interpret findings and build action plans that drive results.

Experience the Customer’s Perspective — and Transform It.

Partner with us to uncover the moments that matter most to your customers. Our Mystery Shopping solutions empower your organization to fine-tune service delivery, boost customer loyalty, and gain a competitive edge.

Get in touch with our Mystery Shopping consultants today!