Interviewing Skills
Interviewing Skills from Solomon People Solutions will help you to learn the art of interviewing be it for hiring, appraisal, counselling or discipline issues.
Medium of Instruction: English
Duration of the program: 16 hours
Interview is a common tool for employee selection. However, many interviewers have never been trained and it has long been recognized that the common method of interviewing does not really tell us much about a person’s behavior, competencies or level of Emotional Intelligence when faced with difficult and sometimes challenging situations.
Competency/behavior-based Interviewing is a very reliable and valid candidate selection technique. While we may say that past behavior is the best indicator of future behavior, we do not act as though we believe this when we are interviewing candidates – often because we are not certain how to ask questions that will tell us about past performance.
In this workshop we will address the importance of preparing a list of required competencies, the scenarios that can reveal whether the candidate has these competencies, as well as how to rate them. Participants will practice the pre-interview preparation, developing questions and their value, the interview techniques that get specific, behavior-based examples of past performance, and the strategies that follow through from this process.
Upon Completion of the Program, the participant will be able to
- Understand the importance of the interview to the organization.
- Identify the main types of interviews that are employed within the organization.
- Detail and be able to implement an effective Interview Process
- Understand the importance and different types of questioning and listening skills.
- Identify and be able to avoid biases in interviewing.
- Implement four main types of interviews:
- Recruitment
- Performance Appraisal
- Counselling
- Grievance/Discipline
- HR professionals involved in recruitment and talent acquisition.
- Hiring managers, supervisors, and team leaders responsible for interviewing candidates.
- Anyone involved in the selection process and interested in improving their interviewing skills.
Welcome, Introduction, Learning Methodology, Objectives
Consequences of Wrong hire
– Why interviewing is important for an organisation
– Why important for you as the hiring supervisor/ manager
– Impact of a wrong hire for an organisation
Interviewing Skills & Organization
• What are interviews for?
• Types of Interviews
• Interview process
• – SYNDICATE EXERCISE
Listening Skills
• Listening Skills
• Benefits
• Techniques in Listening
• Practice-Role Plays
• -Group Exercise
Questioning Skills
• Types of Questioning
• Benefits Developing question based on job competencies needs
– Questioning approach
– Evaluating response
– What not to ask?
• Practice-Role Plays
• – Group Work
Interviewing Process
– What is required before, during and after the interview
– Selection techniques and Models.
Biases in Interviews
• Types of biases
• How to avoid?
• -EXERCISES
Types of Interviews
• Counselling Interviews
• Recruitment Interviews-Situation, Behaviours, Job-Related and Stress
• Performance Interviews
• Grievance/Discipline Interviews
• – Exercise
Role Plays
• Role Plays/Mock Interviews- Before and End of Training
• Tests- Before and End of Training
• Feedbacks and Action Plans
How you benefit attending this program?
By attending this Interviewing Skills training program, you will be able to:
- Learn the importance of interviews in any organisation.
- Understand the biases to be avoided!
- Prepare yourself for the various types of interviews.
- List what you need to do before, during and after interviews.
- Practise the Tools and Techniques in your future interviews.
- Use the question bank and questioning skills during interviews.
- Apply the learnings immediately in your next interview opportunity.
- Identify the competencies and capabilities during interviews.
How your company benefits by sponsoring you to this program?
By sponsoring you to this program, your organization will be able to:
- Develop an ideal deck for all the four areas of interviews.
- Prepare interviewers to conduct professionally.
- Remove all possible biases during interviews.
- Improve the Interviewing process.
- Implement a competency based interviewing model.
- Save Cost, Time, and Effort meaningfully.
Beginning of the program:
Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.
At the end of the program
Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.
