Interpersonal Skills

Interpersonal Skills

The Interpersonal Skills Training Program by Solomon People Solutions is designed to enhance communication, emotional intelligence, and teamwork in professional environments. This two-day intensive training focuses on developing strong communication skills, conflict resolution techniques, active listening strategies, and emotional intelligence to improve workplace relationships and overall professional effectiveness.

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Medium of Instruction: English
Duration of the program: 16 hours

Program Overview

The Interpersonal Skills Training Course is structured to help professionals improve their ability to communicate effectively, collaborate with teams, and build meaningful professional relationships. Participants will learn practical communication techniques, conflict resolution strategies, and leadership skills that will enable them to interact more confidently in workplace settings.

Learning Objectives

  • Improve Communication Skills – Develop clear, concise, and confident communication techniques.
  • Resolve Conflicts Effectively – Apply practical conflict management strategies to minimize workplace disputes.  
  • Enhance Emotional Intelligence – Learn how to understand, manage, and respond to emotions effectively
  • Strengthen Team Collaboration – Cultivate teamwork, cooperation, and a positive work culture.  
  • Build Meaningful Professional Relationships – Use techniques to develop long-term connections with colleagues, clients, and stakeholders.
  • Boost Leadership and Influence – Apply interpersonal skills to enhance leadership capabilities and team motivation.

Target Audience

  • Managers and Team Leaders – Professionals looking to improve leadership and team communication skills
  • Customer Service Representatives – Individuals who need to engage effectively with clients and resolve issues efficiently
  • HR Professionals – Employees responsible for employee relations, recruitment, and conflict resolution
  • Sales and Marketing Professionals – Individuals working on relationship-building, negotiations, and client interactions
  • Any Professional Seeking Career Growth – Employees looking to enhance communication, leadership, and teamwork skills

Program Outline

Session 1: Introduction to Interpersonal Skills

  • The importance of interpersonal communication in the workplace
  • Self-assessment of communication strengths and weaknesses

Session 2: Effective Communication

  • Verbal and Non-Verbal Communication Techniques
  • Active Listening Skills – How to listen attentively and respond effectively
  • Articulating Thoughts Clearly and Professionally

Session 3: Emotional Intelligence (EQ) in the Workplace

  • Understanding and Managing Emotions
  • Empathy and Its Role in Communication
  • Techniques to Improve Emotional Awareness and Response

Session 4: Conflict Resolution Strategies

  • Identifying common sources of workplace conflicts
  • Techniques for resolving conflicts in a constructive manner
  • Role-playing conflict scenarios for hands-on experience

Session 1: Building and Maintaining Professional Relationships

  • Techniques for Establishing Rapport with Colleagues and Clients
  • Maintaining Long-Term Professional Relationships
  • Effective Networking Strategies for Career Growth

Session 2: Team Collaboration and Leadership

  • Understanding Team Dynamics and Workplace Communication Styles
  • Strategies for Effective Teamwork and Collaboration
  • Overcoming Team Challenges Through Strong Interpersonal Skills

Session 3: Practical Application and Case Studies

  • Interactive Group Exercises – Applying learned interpersonal skills to real-life situations
  • Role-Playing Various Workplace Scenarios – Practicing professional communication techniques
  • Personalized Action Plans for Continued Growth

Session 4: Review and Wrap-Up

  • Recap of Key Learnings and Best Practices
  • Q&A Session for Personalized Guidance
  • Feedback and Next Steps for Skill Development

Program Benefits

How you benefit attending this program?

  • Enhance Professional Relationships – Improve your ability to communicate effectively with colleagues, clients, and stakeholders
  • Increase Confidence in Communication – Develop self-awareness and confidence in professional interactions
  • Improve Problem-Solving and Decision-Making – Strengthen conflict resolution skills and teamwork capabilities
  • Personal and Career Growth – Build skills that enhance workplace success and personal well-being
  • Greater Leadership Opportunities – Effective interpersonal skills are highly valued in leadership and management roles

How your company benefits by sponsoring you to this program?

  • Stronger Team Collaboration – Employees with strong interpersonal skills contribute to better teamwork and productivity
  • Reduced Workplace Conflicts – Effective conflict resolution techniques promote a harmonious work environment
  • Improved Workplace Communication – Clear and open communication reduces misunderstandings and errors
  • Higher Employee Engagement and Motivation – Employees who feel understood and respected are more committed and motivated
  • More Effective Leadership – Managers with excellent interpersonal skills can lead and inspire their teams effectively

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    Here is what some of the previous participants of this program had to say:

    “We learnt a lot of new techniques which will help us to implement in our organisation”

    “It was brought across to us in a such a way that we have go back and implement”

    Beginning of the program:

    Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.

    At the end  of the program

    Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.