Communication Skills
Communication Skills training from SPS is a flagship course that helps to remove the shadows of fear on speaking and communication skills manual for both home and the workplace
The “Communication Skills” course aims to improve participants’ capacity to communicate effectively in a variety of professional and personal circumstances. This intense two-day training covers fundamental communication ideas, methods for effective interpersonal communication, and practical approaches for increasing clarity and impact. Participants will gain confidence and improve their communication skills via interactive seminars, role-playing activities, and group discussions.
- Understand Key Communication Models: Recognize and use numerous communication models and frameworks to enhance interactions.
- Improve Verbal and Nonverbal Communication: Develop abilities in both spoken and unspoken communication in order to deliver messages more clearly and convincingly.
- Improve Your Active Listening Skills: Learn skills for active listening to better comprehend and respond to people.
- Handle Difficult talks: Learn how to handle and resolve problems, as well as navigate hard talks professionally.
- Craft Effective Messages: Discover how to plan and deliver messages that are clear, succinct, and compelling.
- Adapt Communication Styles: To accomplish intended results, tailor communication methods to specific audiences and settings.
- Managers and Team Leaders: To improve team communication and leadership effectiveness.
- Customer Service Representatives: To enhance interactions with clients and handle challenging customer interactions.
- Sales Professionals: To refine persuasive communication and improve sales techniques.
- Human Resources Personnel: To better manage employee relations and resolve conflicts.
- General Staff: Anyone looking to improve their everyday communication skills for personal and professional benefit.
Introduction
- Welcome and Objectives
- Introduction of trainers and participants
- Overview of training objectives
- Importance of effective communication
Module 1: Understanding Communication
- Definition and Types of Communication
- Verbal Communication
- Non-verbal Communication
- Written Communication
- Visual Communication
- Communication Process
- Sender
- Message
- Medium
- Receiver
- Feedback
Module 2: Verbal Communication
- Effective Speaking
- Clarity and Conciseness
- Tone and Pitch
- Pacing
- Active Listening
- Listening vs. Hearing
- Techniques for Active Listening
- Barriers to Effective Listening
Module 3: Non-verbal Communication
- Body Language
- Posture
- Eye Contact
- Facial Expressions
- Gestures
- Paralanguage
- Volume
- Rate
- Intonation
- Proxemics
- Personal Space
- Physical Environment
Module 4: Written Communication
- Writing Skills
- Clarity and Brevity
- Grammar and Punctuation
- Structure and Organization
- Email Etiquette
- Subject Lines
- Formal vs. Informal Language
- Professional Email Practices
Module 5: Interpersonal Communication
- Building Rapport
- Establishing Trust
- Showing Empathy
- Active Engagement
- Conflict Resolution
- Identifying Sources of Conflict
- Conflict Management Styles
- Negotiation Techniques
Module 6: Communication in Teams
- Team Dynamics
- Roles and Responsibilities
- Effective Meetings
- Collaboration Tools
- Digital Communication Platforms
- Collaborative Workspaces
Module 7: Public Speaking and Presentation Skills
- Preparing a Presentation
- Structuring Content
- Visual Aids and Slides
- Delivering a Presentation
- Engaging the Audience
- Handling Questions
Module 8: Cross-Cultural Communication
- Cultural Sensitivity
- Understanding Cultural Differences
- Adapting Communication Styles
- Global Communication
- Language Barriers
- International Etiquette
Module 9: Communication Technology
- Digital Communication Tools
- Email and Messaging Apps
- Video Conferencing
- Social Media Communication
- Professional Networking
- Online Presence
Module 10: Feedback and Improvement
- Receiving Feedback
- Constructive Criticism
- Self-Assessment
- Giving Feedback
- Positive Reinforcement
- Improvement Suggestions
Conclusion
- Summary of Key Points
- Q&A Session
- Feedback on Training
- Action Plan for Continued Improvement
How you benefit attending this program?
- Enhanced Professional Skills: Improved ability to communicate clearly and effectively, resulting in greater employment opportunities and professional progress.
- Increased Confidence: Enhanced self-assurance in both verbal and nonverbal communication circumstances.
- Better Relationship Management: Improved listening and conflict resolution abilities to strengthen interpersonal connections.
- Increased Persuasion and Influence: Better capacity to influence and convince people, resulting in more effective negotiations and presentations.
How your company benefits by sponsoring you to this program?
By sponsoring you to this program, your organization will be able to:
- Improved Team Collaboration: Improved communication skills result in greater cooperation and collaboration, which boosts overall productivity.
- Strong communication abilities enable leaders to better motivate and guide their people.
- Reduced Miscommunication: Fewer misunderstandings and disagreements inside the company, resulting in more efficient operations.
- Increased Employee Engagement: When employees feel valued and understood, their morale and engagement improve.
Here is what some of the previous participants of this program had to say:
“We learnt a lot of new techniques which will help us to implement in our organisation”
“It was brought across to us in a such a way that we have go back and implement”
Beginning of the program:
Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.
At the end of the program
Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.
