Business & Corporate Etiquettes

Business & Corporate Etiquette Training

Enhance Your Professional Presence with Corporate Etiquette Training

 Solomon People Solutions offers a Business & Corporate Etiquette Training program designed to help professionals build confidence, enhance communication skills, and develop strong business relationships. This business etiquette course covers essential corporate etiquette principles, including professional communication, workplace behaviour, dress code, networking, and business dining etiquette.

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Medium of Instruction: English
Duration of the program: 16 hours

Program Overview

This two-day corporate etiquette training is designed to equip professionals with essential skills to navigate business interactions seamlessly. Participants will learn how to make a great first impression, communicate effectively, follow business protocol, and maintain a professional demeanour in all corporate settings. The course also covers email etiquette, meeting etiquette, workplace etiquette, and networking skills, ensuring participants can conduct themselves professionally across different business environments.

Learning Objectives

  • Understand the importance of business etiquette in a corporate setting.
  • Develop strong corporate communication skills, including email, phone, and face-to-face interactions.
  • Learn business dining etiquette and social manners for professional settings.
  • Master corporate dress codes and professional grooming standards.
  • Conduct yourself with confidence and professionalism in meetings and networking events.
  • Handle workplace etiquette challenges and conflicts with ease.

Target Audience

  • Mid-level managers looking to improve their professional presence.
  • Senior executives who want to enhance their corporate image.
  • Customer service representatives aiming to provide exceptional service.
  • Sales and marketing professionals who engage with clients regularly.
  • Administrative staff responsible for maintaining workplace professionalism.
  • Any professional seeking to refine their business etiquette skills.

Program Outline

Introduction to Business Etiquette 

  • Importance of business etiquette in professional success.
  • The power of first impressions and body language in corporate settings.
  • Professional greetings and introductions – handshakes, addressing colleagues, and cultural considerations.

Corporate Communication Skills

  • Email etiquette: Writing professional emails, formatting, and timely responses.
  • Telephone etiquette: Proper phone manners, voicemail messages, and handling difficult calls.
  • In-person communication: Active listening, polite conversation, and maintaining professionalism.

 Meeting Etiquette 

  • Preparing for business meetings: Agendas, punctuality, and dress codes.
  • Proper conduct during meetings: Engaging professionally, avoiding distractions, and participating effectively.
  • Following up after meetings: Writing professional minutes and action plans.

 Professional Dress Codes & Grooming

  • Business casual vs. formal attire: When to dress formally or casually.
  • Dressing for different occasions: Client meetings, conferences, and casual Fridays.
  • Personal grooming & hygiene: Maintaining a polished and professional appearance.

Business Dining & Social Etiquette

  • Business dining etiquette: Table manners, ordering food, and handling difficult situations.
  • Hosting and attending business meals: Invitations, seating arrangements, and payment etiquette.
  • Social etiquette at corporate events: How to behave at corporate parties, receptions, and networking gatherings.

Networking Skills & Business Relationship Building

  • Importance of networking: How business etiquette enhances networking opportunities.
  • Effective networking strategies: Introducing yourself, making meaningful connections, and exchanging business cards.
  • Follow-up techniques: Maintaining professional relationships after networking events.

Handling Workplace Etiquette Issues & Conflict Resolution

  • Common etiquette-related conflicts: Misunderstandings in communication, inappropriate behavior, and workplace disputes.
  • Strategies for resolving workplace etiquette issues professionally.
  • Role-playing and case studies: Practicing real-life corporate etiquette scenarios.

Final Review & Practical Application

  •  Review of key concepts covered in the training.
  • Interactive exercises & role-playing to apply etiquette principles.
  • Q&A session and personalized feedback from trainers.

Program Benefits

How you benefit attending this program?

  • Boost Confidence: Learn to present yourself professionally in corporate settings.
  • Improve Professional Skills: Enhance your corporate communication, dress code, and workplace behavior.
  • Expand Networking Opportunities: Build meaningful business relationships with confidence.
  • Enhance Personal Branding: Maintain a strong and professional image in the business world.
  • Develop Conflict Management Skills: Handle workplace etiquette challenges with professionalism.

How your company benefits by sponsoring you to this program?

  • Enhance Corporate Reputation: Employees represent the company professionally, strengthening its brand image.
  • Improve Communication Skills: Clearer and more effective workplace interactions, reducing misunderstandings.
  • Increase Productivity: Professional workplace behaviour fosters a positive and efficient work environment.
  • Strengthen Client & Business Relationships: Good manners help employees build strong connections with clients and partners.
  • Reduce Workplace Conflicts: Proper etiquette minimizes disputes and promotes team collaboration.

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    Here is what some of the previous participants of this program had to say:

    “We learnt a lot of new techniques which will help us to implement in our organisation”

    “It was brought across to us in a such a way that we have go back and implement”

    Beginning of the program:

    Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.

    At the end  of the program

    Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.