Administration Skills Training
Administration Skills provided by Solomon People Solutions introduce you to new skills that will help increase your performance and the support you offer your team, department and manager.
Administration Skills Training is intended to improve the administrative skills of professionals in diverse jobs. Over the course of two days, participants will learn the skills needed for successful office administration, efficient job execution, and optimal support for teams and leaders. This hands-on training will go over important administrative responsibilities, contemporary office technology, organizing approaches, and communication strategies for increasing productivity and workplace efficiency.
- Master Office Technology: Be skilled in using important office software and tools such as word processing, spreadsheets, and presentation software.
- Organize and Prioritize: Use good organizational and time-management tactics to successfully manage various activities and deadlines.
- Improve Communication: Develop good written and vocal communication skills to ensure clear and successful communications and presentations.
- Manage Office Operations: Learn and use best practices for managing office supplies, scheduling, and meeting team and executive demands.
- Address typical administrative difficulties with realistic problem-solving approaches, and adapt to changing workplace requirements.
- Administrative Assistants: Individuals currently working in administrative roles who seek to enhance their skills and efficiency.
- Office Managers: Professionals responsible for managing office operations and supporting teams who wish to refine their administrative strategies.
- Executive Assistants: Those who provide high-level administrative support and are looking to improve their technical and organizational skills.
- New Professionals: Individuals new to administrative roles who need foundational skills to succeed in their positions.
- Small Business Owners: Entrepreneurs and business owners who manage their own administrative tasks and seek to improve their administrative capabilities.
- Introduction to Administrative Skills
- Definition and Importance of Administrative Skills
- Roles and Responsibilities of an Administrative Professional
- Organizational Skills
- Time Management
- Prioritizing tasks
- Creating and using to-do lists
- Scheduling and Planning
- Calendar management
- Setting appointments and reminders
- Filing Systems
- Digital and physical filing
- Document management and retrieval
- Communication Skills
- Verbal Communication
- Effective speaking
- Active listening
- Written Communication
- Email etiquette
- Writing clear and concise reports and memos
- Telephone Etiquette
- Professional phone manners
- Taking and delivering messages
- Office Technology
- Basic Computer Skills
- Using office software (Microsoft Office Suite: Word, Excel, PowerPoint)
- Email Management
- Using email clients (Outlook, Gmail)
- Data Entry and Database Management
- Inputting and managing data accurately
- Introduction to Office Equipment
- Operating printers, copiers, scanners, and fax machines
- Customer Service Skills
- Understanding Customer Needs
- Handling Customer Inquiries and Complaints
- Professionalism in Customer Service
Basic Financial Administration
- Understanding Invoices and Billing
- Basic Bookkeeping
- Handling Petty Cash
- Problem-Solving and Decision-Making
- Identifying Problems
- Generating Solutions
- Implementing and Evaluating Solutions
- Professional Development
- Importance of Ongoing Learning
- Setting Personal and Professional Goals
- Building a Professional Network
- Ethics and Confidentiality
- Understanding Workplace Ethics
- Maintaining Confidentiality
- Handling Sensitive Information
- Conclusion and Q&A
- Review of Key Points
- Open Floor for Questions and Discussion
- Additional Resources and Next Steps
How you benefit attending this program?
- Gain practical skills in technology, organization, and communication that are applicable to a variety of professions and sectors.
- Career Advancement: Improve your administrative skills to raise your professional profile and offer up new prospects for growth and development.
- Increased Confidence: Gain confidence in managing administrative responsibilities and issue solving, resulting in improved job performance and happiness.
- Networking Opportunities: Meet with other professionals, discuss your experiences, and create a network for future cooperation and support.
How your company benefits by sponsoring you to this program?
By sponsoring you to this program, your organization will be able to:
- Increased Efficiency: Streamlined office operations and better administrative procedures result in higher overall productivity.
- Cost Savings: Effective administration lowers mistakes and operational delays, which leads to considerable cost savings.
- Improved Employee Morale: Effective support and well-organized work environments have a favorable influence on employee satisfaction and performance.
- Improved Team assistance: Well-trained administrative workers give better assistance to teams and executives, resulting in greater organizational effectiveness.
HERE IS WHAT SOME OF THE PREVIOUS PARTICIPANTS OF THIS PROGRAM HAD TO SAY:
“We learnt a lot of new techniques which will help us to implement in our organisation”
“It was brought across to us in a such a way that we have go back and implement”
BEGINNING OF THE PROGRAM:
Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.
AT THE END OF THE PROGRAM
Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.
