Administration Skills Training

Administration Skills Training

The Administration Skills Training Course provided by Solomon People Solutions is designed to equip professionals with essential administrative skills to boost workplace efficiency, organization, and productivity. This comprehensive office administration skills course covers time management, communication strategies, office technology, and administrative problem-solving techniques, ensuring participants gain practical, real-world skills applicable to various industries.

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Medium of Instruction: English
Duration of the program: 16 hours

Program Overview

The Administration Skills Training Program is a hands-on, two-day workshop that focuses on enhancing administrative efficiency and workplace organization. Whether you are an administrative assistant, office manager, executive assistant, or small business owner, this administration skills course will provide you with the knowledge and tools to manage office operations effectively,
optimize time management, and improve communication skills. Participants will gain proficiency in office technology, record-keeping, customer service, and problem-solving—all critical skills for a successful administrative professional.

Learning Objectives

By attending this learning administration skills course, participants will:

  • Master Office Technology: Learn how to use essential office software such as Microsoft Word, Excel, PowerPoint, and email management tools.  
  • Enhance Organizational & Time Management Skills – Develop task prioritization strategies, scheduling techniques, and digital filing systems to maximize efficiency.
  • Improve Communication Skills – Strengthen verbal and written communication skills, including email etiquette, professional phone handling, and report writing.
  • Manage Office Operations Efficiently – Gain expertise in inventory control, meeting coordination, and administrative task management to support executives and teams.
  • Develop Problem-Solving & Decision-Making Abilities – Learn how to identify issues, develop solutions, and implement effective workplace strategies.

Target Audience

  • Administrative Assistants: Professionals who want to improve administrative efficiency, task management, and communication skills. 
  • Office Managers: Individuals responsible for office operations, staff coordination, and team support looking to optimize workplace productivity. 
  • Executive Assistants: Those providing high-level administrative support who want to enhance their organizational and technical skills.
  • New Administrative Professionals: Employees new to administrative roles who require foundational training in office management.
  • Small Business Owners: Entrepreneurs managing their own administrative tasks, seeking to improve organization and operational efficiency.

Program outline

Introduction to Administrative Skills

  • Definition and Importance of Administrative Skills in modern workplaces  
  • Roles and Responsibilities of an Administrative Professional 

Organizational & Time Management Skills:

  • Effective time management techniques
  • Task prioritization and scheduling best practices
  • Creating and managing to-do lists for productivity

Scheduling and Planning:

  • Calendar management tools and scheduling strategies 
  • Setting appointments,reminders, and meeting coordination  

Document Management & Filing Systems:

  • Best practices for digital and physical document filing
  • Records management techniques for easy retrieval and organization

Communication Skills for Administrative Professionals

Verbal Communication:

  • Effective speaking and active listening techniques
  • Professional workplace interactions and team collaboration

Written Communication:

  • Email etiquette and business writing
  • Creating professional reports, memos, and business correspondence

Telephone & Customer Interaction Etiquette:

  • Handling customer inquiries and complaints professionally
  • Taking and delivering messages accurately

Office Technology & Software Mastery:

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint
  • Email management tools (Outlook, Gmail)
  • Data entry & database management best practices
  • Operating office equipment (printers, scanners, copiers, fax machines)

Customer Service & Client Interaction:

  • Understanding customer needs in an administrative setting
  • Handling customer inquiries, complaints, and requests professionally
  • Providing exceptional service to internal and external stakeholders

Basic Financial Administration 

  • Managing invoices and billing processes
  • Introduction to bookkeeping and handling petty cash transactions

Problem-Solving & Decision-Making in Administration:

  • Identifying administrative challenges and developing practical solutions
  • Implementing strategic decisions for office efficiency

Professional Development & Growth:

  • Importance of continuous learning & skill enhancement 
  • Setting personal and professional goals for career growth
  • Building a professional network and advancing career opportunities 

Workplace Ethics & Confidentiality:

  • Understanding ethical responsibilities in office administration
  • Handling confidential information securely 
  • Maintaining professionalism in all workplace interactions

Conclusion and Q&A:

  • Review of key takeaways from the program 
  • Open discussion & interactive Q&A session 
  • Next steps for applying administration skills in the workplace

 

Program Benefits

How You Benefit from This Administration Skills Training Course:

  • Gain Practical Office Administration Skills – Master essential administrative functions including time management, document handling, and communication.
  • Career Advancement Opportunities – Enhance your administrative expertise to qualify for higher roles and salary increases.
  • Boost Workplace Productivity & Efficiency – Learn how to streamline office processes and improve organizational effectiveness.
  • Increased Confidence & Professional Growth – Develop skills that enable you to manage administrative tasks more effectively and advance your career.
  • Expand Your Professional Network – Connect with administrative professionals and industry experts for ongoing support and collaboration.

How Your Company Benefits by Sponsoring This Administration Skills Course:

  • Improved Office Efficiency – Employees with strong administration skills help organizations run smoother and more efficiently.
  • Cost Savings & Error Reduction – Well-trained administrators reduce operational errors, improve processes, and save time.
  • Better Employee Support & Morale – Effective administration professionals provide stronger support to teams and executives, boosting overall workplace satisfaction.
  • Increased Productivity & Performance – Streamlined administrative processes lead to better organizational output and faster task completion.

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    HERE IS WHAT SOME OF THE PREVIOUS PARTICIPANTS OF THIS PROGRAM HAD TO SAY:

    “We learnt a lot of new techniques which will help us to implement in our organisation”

    “It was brought across to us in a such a way that we have go back and implement”

    BEGINNING OF THE PROGRAM:

    Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.

    AT THE END  OF THE PROGRAM

    Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.