Effective Secretarial Skills
Effective Secretarial Skills from Solomon People Solutions helps you to Organisational abilities and also allows you to produce clear, friendly and professional communication skills throughout your career journey
This two-day Efficient Secretarial abilities Training course is intended to give secretaries, administrative assistants, and office support personnel with the necessary abilities to execute their duties efficiently. The training covers a variety of themes, such as communication, time management, office technology, and organizational skills. Participants will discover the best ways to manage office duties efficiently and help CEOs and teams.
By the end of this course, participants will be able to:
- Communicate properly and successfully in the workplace.
- Manage your schedule and prioritize work to meet deadlines.
- Use office technology and software programs efficiently.
- Organize and maintain office files, records, and supplies.
- Assist executives and teams with scheduling and administrative needs.
- Handle sensitive information with sensitivity and professionally.
- Improve your problem-solving and critical thinking abilities for office management.
- Secretaries and administrative assistants seeking to enhance their skills.
- Office support staff looking to improve their efficiency and effectiveness.
- Individuals aspiring to take on secretarial or administrative roles.
- Team leaders and supervisors responsible for administrative functions.
- Anyone interested in developing strong secretarial and organizational skills.
Foundations of Secretarial Skills
Introduction to Secretarial Roles
- Understanding the role and responsibilities of a secretary
- Key skills and attributes of successful secretaries
Effective Communication Skills
- Verbal and non-verbal communication
- Professional email etiquette and correspondence
Time Management and Prioritization
- Prioritizing tasks and managing schedules
- Techniques for meeting deadlines
Office Technology and Software
- Introduction to office software (e.g., Microsoft Office)
- Efficient use of email, calendars, and other tools
Review and Q&A
Secretarial Skills
Organizational Skills
- Managing office files and documents
- Organizing office supplies and resources
Supporting Executives and Teams
- Scheduling and coordinating meetings
- Handling travel arrangements and itineraries
Confidentiality and Professionalism
- Handling confidential information
- Maintaining professionalism in all interactions
Problem-Solving and Critical Thinking
- Identifying and solving office-related problems
- Developing critical thinking skills for effective office management
Course Wrap-Up and Q&A
- Review of key takeaways
- Final Q&A and next steps
How you benefit attending this program?
- Skill Development: Learn critical secretarial skills to improve job effectiveness.
- Increased Confidence: Confidence in handling workplace chores and assisting executives.
- job Advancement: Improved skills help with job growth and advancement prospects.
- Improved professional-Life Balance: Effective time management skills allow you to balance your professional and personal life.
How your company benefits by sponsoring you to this program?
By sponsoring you to this program, your organization will be able to:
- Enhanced Productivity: Improved secretarial skills result in more effective office operations.
- Professional Communication: Clear and professional communication benefits both internal and external interactions.
- Effective assistance: Well-trained secretaries give superior assistance to leaders and teams.
- Improved Organization: Effectively managing office activities and resources decreases operational inefficiencies.
Here is what some of the previous participants of this program had to say:
“We learnt a lot of new techniques which will help us to implement in our organisation”
“It was brought across to us in a such a way that we have go back and implement”
Beginning of the program:
Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.
At the end of the program
Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.
