Communication Skills

Communication Skills Training

The Communication Skills Training by Solomon People Solutions is designed to help professionals strengthen their verbal, nonverbal, and written communication in both workplace and personal settings. This program focuses on building clarity, confidence, and impact through structured techniques and practical strategies.
Participants will gain the ability to express ideas clearly, handle challenging conversations with professionalism, and actively engage in meaningful dialogue across various platforms and scenarios.

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Medium of Instruction: English
Duration of the program: 16 hours

Program Overview

This comprehensive two-day course enhances interpersonal communication, presentation delivery, and collaborative engagement. It includes role-playing, live discussions, and real-world exercises to develop a holistic communication approach.
The training empowers participants to convey messages with precision, adapt their style to different audiences, and lead with confidence in both formal and informal settings.

Learning Objectives

  • Apply key communication models and frameworks in professional scenarios
  • Strengthen verbal and nonverbal communication techniques for clearer expression
  • Enhance active listening and feedback skills to build understanding
  • Navigate conflict and conduct challenging conversations with confidence
  • Craft structured, persuasive, and audience-oriented messages
  • Adapt communication style for diverse teams, leadership roles, and cross-cultural contexts

Target Audience

  • Managers & Leaders – to boost team performance and engagement
  • Sales & Customer Support Professionals – to improve relationship-building and influence
  • HR & People Managers – to strengthen employee communication and workplace culture
  • Project Leads & Coordinators – to streamline collaboration and stakeholder communication
  • Professionals at Any Level – to advance in career through improved communication effectiveness

Program Outline

Introduction

  • Course goals, participant introductions, and training expectations
  • Importance of effective communication in today’s work environment

Module 1: Understanding Communication

  • Types and models of communication
  • The communication process and feedback loop

Module 2: Verbal Communication

  • Effective speaking techniques
  • Active listening and overcoming communication barriers

Module 3: Nonverbal Communication

  • Body language, gestures, and tone of voice
  • Personal space and environmental influence

Module 4: Written Communication

  • Writing professional emails and reports
  • Grammar, tone, and message clarity

Module 5: Interpersonal Communication

  • Building trust and rapport
  • Emotional intelligence and empathy in communication

Module 6: Team Communication

  • Running effective meetings and collaborative tools
  • Managing group dynamics and virtual communication

Module 7: Presentation Skills

  • Planning and structuring presentations
  • Public speaking and engaging with confidence

Module 8: Cross-Cultural Communication

  • Adapting to diverse audiences
  • Global communication etiquette and cultural sensitivity

Module 9: Digital Communication

  • Using digital platforms (Teams, Zoom, Slack) for efficient communication
  • Social media and professional networking tools

Module 10: Feedback and Growth

  • Giving and receiving constructive feedback
  • Personal action planning for communication improvement

Program Benefits

For Participants:

  • Gain practical communication skills for immediate application
  • Increase confidence in public speaking, writing, and listening
  • Build stronger relationships and workplace connections
  • Learn techniques to manage difficult conversations and provide effective feedback

For Organizations:

  • Stronger collaboration and cross-functional alignment
  • Reduce misunderstandings and enhance productivity
  • Develop leaders with clear, persuasive communication
  • Strengthen company culture through better employee engagement

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    Here is what some of the previous participants of this program had to say:

    “We learnt a lot of new techniques which will help us to implement in our organisation”

    “It was brought across to us in a such a way that we have go back and implement”

    Beginning of the program:

    Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.

    At the end  of the program

    Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.