TQM

Total Quality Management (TQM)

Total Quality Management TQM Training is to provide participants with an understanding of Total Quality Management principles and practices. This training focuses on continuous improvement, customer satisfaction, and quality control to enhance organizational performance.

Medium of Instruction: English
Duration of the program: 16 hours

Program Overview

The Total Quality Management (TQM) course is meant to teach participants the ideas and techniques required to establish a culture of continuous improvement and excellence inside businesses. This thorough training addresses major components of TQM, with an emphasis on customer happiness, process improvement, and organizational success. 

Learning Objectives

By the end of this course, participants will be able to:

  • Learn the ideas and philosophy of Total Quality Management (TQM).  
  • Implement TQM tools and procedures to increase process efficiency and quality.  
  • Develop a culture of continual improvement and innovation inside their firm.  
  • Use quality management concepts to increase customer happiness and loyalty.  
  • Identify and remove impediments to quality and productivity.  
  • Lead and participate in effective TQM efforts.  
  • Assess and assess the efficacy of TQM techniques. 

Target Audience

  • Managers, supervisors, and team leaders responsible for quality assurance and process improvement. 
  • Quality professionals interested in enhancing their knowledge and skills in Total Quality Management. 
  • Individuals aspiring to lead or participate in TQM initiatives within their organizations. 

Program Outline

Introduction to Total Quality Management (TQM) 

Principles and Philosophy of TQM 

  • Overview of TQM principles and its importance in organizational success 
  • Evolution and key concepts of TQM 

Customer Focus and Quality Improvement 

  • Understanding customer needs and expectations 
  • Tools and techniques for customer satisfaction and feedback 

Process Management and Improvement 

  • Process mapping and analysis 
  • Continuous improvement methodologies (e.g., PDCA, Six Sigma) 

Teamwork and Leadership in TQM 

  • Building a culture of quality and teamwork 
  • Leadership roles and responsibilities in TQM initiatives 

Implementation and Measurement of TQM 

Tools and Techniques for TQM 

  • Quality tools (e.g., Fishbone Diagram, Pareto Analysis, Control Charts) 
  • Measurement and analysis of quality metrics 

Managing Change and Barriers to Quality 

  • Overcoming resistance to change 
  • Addressing barriers to quality and productivity 

Case Study Analysis and Practical Application 

  • Case studies of successful TQM implementations 
  • Applying TQM principles to real-world scenarios 

Review, Q&A, and Conclusion 

  • Review of key concepts and takeaways 
  • Final Q&A session 
  • Course evaluation and feedback 

Program Benefits

How you benefit attending this program?

  • Skill development includes quality management, process improvement, and issue resolution. 
  • Career Advancement: Improves career possibilities in positions involving quality assurance and process improvement.  
  • Leadership Development: Enhances leadership competencies for driving quality initiatives and cultivating an excellence culture.  
  • Personal Development: Increases personal effectiveness in achieving company goals and achievements. 

How your company benefits by sponsoring you to this program?
By sponsoring you to this program, your organization will be able to:

  • Customer Satisfaction: Increases product and service quality, resulting in greater customer satisfaction and loyalty.  
  • Operational Efficiency: Simplifies operations and lowers waste, increasing overall efficiency.  
  • Competitive advantage: Superior quality sets the firm apart in the marketplace.  
  • Employee engagement promotes a culture of teamwork, collaboration, and continual progress. 

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    Beginning of the program:

    Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.

    At the end  of the program

    Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.