ITIL - Solomon People Solutions

Information Technology Infrastructure Library Program (ITIL4)

The Information Technology Infrastructure Library (ITIL® 4) is a globally recognized framework for IT Service Management (ITSM), offering a structured approach to manage IT services in the modern digital environment. With rapid advancements in technology, organizations face increasing complexity in delivering consistent and efficient IT services—this is where ITIL 4 certification empowers professionals.

Solomon People Solutions provides a comprehensive ITIL 4 Foundation training course that helps you understand the ITIL framework, terminology, guiding principles, and service value system to enhance your organization’s service delivery and IT performance.

Overview

Upon completing the ITIL 4 training, participants will be able to:

  • Understand and apply ITIL 4 guiding principles
  • Identify opportunities to implement ITIL 4 best practices
  • Use consistent terminology for seamless IT collaboration
  • Understand the ITIL Service Value System (SVS)
  • Explain service value chain activities and how they integrate with other processes

This foundation-level certification is ideal for anyone looking to gain a solid grounding in IT service management practices.

Target Audience

This course is suitable for:

  • IT Project Managers – Oversee implementation of IT infrastructure and services
  • IT Managers and Directors – Manage daily IT operations in alignment with business goals
  • Service Delivery Managers – Ensure efficient delivery of IT services to clients
  • ITSM Managers – Oversee ITIL process development and performance
  • Anyone involved in IT support, operations, or infrastructure roles

Pre requisites

No prior ITIL knowledge is required. This course is open to:

  • Professionals new to ITIL
  • Individuals aiming to build a career in IT service management
  • IT teams looking to adopt a globally standardized ITSM framework

Exam info

Exam Information
Exam Name Information Technology Infrastructure Library (ITIL4)
Exam Format Online Closed book
Total Questions 40 multiple choice questions
Passing Score 26/40 marks – 65%
Exam Duration 60 minutes (75 minutes for candidates taking the ITIL Foundation exam in a language other than their native)
Languages Italian, English, French, Spanish, Chinese, Dutch, German, Japanese, Polish, Portuguese
Course Duration : 16 Hours
Course Syllabus

MODULE 1: INTRODUCTION TO ITIL 4

  • Key Concepts of Service Management
  • Four Dimensions of Service Management 
  • ITIL Service Value System (SVS)

MODULE 2: GUIDING PRINCIPLES

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep it Simple and Practical
  • Optimize and Automate

MODULE 3: SERVICE VALUE CHAIN (SVC)

  • Plan
  • Improve
  • Engage
  • Design & Transition
  • Obtain/Build
  • Deliver & Support

MODULE 4: ITIL PRACTICES

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

MODULE 5: CONTINUAL IMPROVEMENT

  • Importance of Continual Improvement
  • Continual Improvement Model
  • Integration with Other SVS Components

MODULE 6: KEY ITIL PRACTICES

  • Service Level Management
  • Service Catalog Management
  • Incident Management
  • Problem Management
  • Change Control
  • Release Management
  • Service Configuration Management

MODULE 7: OTHER ITIL PRACTICES

  • Availability Management
  • Capacity and Performance Management
  • IT Asset Management
  • Monitoring and Event Management
  • Service Request Management
  • Deployment Management
  • Infrastructure and Platform Management
  • Software Development and Management

MODULE 8: PREPARING FOR THE EXAM

  • ITIL 4 Exam Format and Tips 
  • Sample Questions and Practice 

Benefits

  • Gain recognized ITIL 4 Foundation certification for career advancement
  • Learn a common language and framework for managing IT services 
  • Apply the ITIL 4 model to enhance service delivery and operational efficiency 
  • Identify and prioritize service improvement opportunities 
  • Align IT with business goals using a globally adopted ITSM approach

Schedule & Fee

Upcoming Batches: Please contact us for the latest training dates and pricing.

Elevate your IT career with ITIL 4 Foundation training – the gateway to mastering IT service management and building resilient, customer-centric IT services.