4.1 Information Systems Operations Â
- Common Technology ComponentsÂ
- IT Asset Management Â
- Job Scheduling and Production Process Automation Â
- System Interfaces Â
- End-user Computing Â
- Data Governance Â
- Systems Performance Management Â
- Problem and Incident Management Â
- Change, Configuration, Release and Patch Management Â
- IT Service Level ManagementÂ
4.2 Business ResilienceÂ
- Business Impact Analysis Â
- System Resiliency Â
- Data Backup, Storage and Restoration Â
- Business Continuity Plan Â
- Disaster Recovery PlansÂ