Telesales Training Program
This training course will introduce you to new skills that will help increase your performance and the support you offer your team, department and manager.
Medium of Instruction: English
Duration of the program: 16 hours
This rigorous two-day telesales workshop is designed to help participants improve their abilities in selling products and services over the phone. Participants will discover effective tactics, strategies, and best practices to increase their telesales effectiveness by combining academic knowledge with practical activities.
- Understand Telesales Fundamentals: Gain a thorough grasp of the telesales process, including critical components and recommended practices.
- Develop Communication abilities: Improve your verbal communication abilities, such as tone, clarity, and persuasive language.
- Improve Your Sales Techniques: Learn how to overcome objections, close transactions, and handle rejection.
- Build Rapport and Trust: Learn how to build a strong relationship with prospects and provide an excellent customer experience.
- Utilize Sales Tools and Technology: Learn how to use telesales tools and CRM systems to expedite the sales process.
- Analyze Performance Metrics: Understand how to analyze and evaluate telesales performance in order to discover areas for improvement.
- Sales Representatives: Individuals currently working in telesales or inside sales roles.
- Sales Managers: Managers who oversee telesales teams and wish to enhance their team’s performance.
- Customer Service Representatives: Those who interact with customers over the phone and want to improve their sales skills.
- Marketing Professionals: Individuals involved in marketing who want to understand the sales process better.
- Anyone Interested in Telesales: Individuals considering a career in telesales or looking to switch to a sales-oriented role.
- Introduction and Objectives
- Overview of the course
- Setting personal goals for the training
- Telesales Fundamentals
- Understanding the telesales process
- Key components of effective telesales
- Communication Skills
- Verbal communication techniques
- Building rapport and trust over the phone
- Sales Techniques
- Overcoming objections
- Closing strategies and techniques
- Practical Exercises
- Role-playing and scenario-based practice
- Group feedback and discussion
- Utilizing Sales Tools and Technology
- Overview of common telesales tools
- CRM systems and their benefits
- Analyzing Performance Metrics
- Key performance indicators (KPIs) in telesales
- Techniques for self-evaluation and improvement
- Advanced Sales Techniques
- Handling complex sales scenarios
- Advanced closing techniques
- Practical Exercises and Role-Playing
- Advanced role-playing scenarios
- Wrap-Up and Q&A
- Review of key concepts
- Action plans for applying skills in the field
- Open forum for questions and discussion
How you benefit attending this program?
- Improved Sales Skills: New approaches and strategies will enhance individual sales performance and confidence.
- Better Communication: Having advanced communication abilities can help you develop stronger relationships with clients.
- Increased Job Satisfaction: Mastering telesales abilities may lead to higher job satisfaction and more prospects for growth.
- Hands-on activities and role-playing will provide you real-world experience and allow you to use your new abilities right away.
- Professional Development: Learning about and practicing telesales can help you advance your profession and open doors to new possibilities.
How your company benefits by sponsoring you to this program?
By sponsoring you to this program, your organization will be able to:
- Increased Sales money: Better telesales abilities can result in greater conversion rates and more money.
- Improved Customer Experience: Effective communication and rapport-building tactics will lead to a more favorable customer experience.
- Enhanced staff Performance: A well-trained telesales staff will perform more effectively and efficiently in their jobs.
- Effective Technology Use: Being proficient in telesales tools can help to streamline operations and increase production.
- Higher staff Retention: Investing in staff development can result in higher work satisfaction and decreased turnover.
Here is what some of the previous participants of this program had to say:
“We learnt a lot of new techniques which will help us to implement in our organisation”
“It was brought across to us in a such a way that we have go back and implement”
Beginning of the program:
Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.
At the end of the program
Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.