Stakeholder Management Program
Stakeholder Management Program is a structured approach to identifying, analyzing, and engaging with individuals, groups, or organizations that have a stake in a project, organization, or decision.
Medium of Instruction: English
Duration of the program: 32 hours
A Stakeholder Management Program is a strategic approach to identifying, analyzing, engaging, and maintaining relationships with stakeholders throughout a project, initiative, or organizational activity. Stakeholders are individuals or groups who have an interest or influence over the project’s success, including internal and external parties.
- Understanding Stakeholder Management: Define what stakeholder management is and its importance in achieving organizational goals.
- Stakeholder Identification and Analysis: Understand stakeholders’ interests, motivations, and potential impact on the project or organization.
- Engagement and Relationship Building: Understand how to align stakeholder expectations with organizational goals.
- Strategic Stakeholder Management Planning: Monitor and adjust strategies to address evolving stakeholder needs.
- Evaluation and Continuous Improvement: Use tools and techniques to evaluate the effectiveness of stakeholder engagement efforts.
Project Managers, Team Leaders, Business Analysts, and anyone involved in managing stakeholders in projects or business environments.
Introduction to Stakeholder Management
Understanding Stakeholders
- Definition and importance of stakeholders in projects and business.
- Types of stakeholders: Internal vs. External, Primary vs. Secondary.
- Stakeholder roles and their impact on project success.
Stakeholder Identification and Mapping
- Tools for identifying stakeholders (RACI, Stakeholder Power-Interest Grid).
- Techniques for stakeholder mapping and categorizing their influence and interest.
Stakeholder Analysis
- Understanding stakeholder needs and expectations.
- Prioritizing stakeholders: High, medium, low impact stakeholders.
- Case study: Identifying key stakeholders in a project.
Building Stakeholder Relationships
Communication Strategies for Stakeholder Engagement
- The importance of effective communication in stakeholder management.
- Tailoring communication for different types of stakeholders.
- Tools for stakeholder communication: Reports, meetings, presentations.
Managing Stakeholder Expectations
- Techniques for setting realistic expectations.
- Handling conflicting interests and resolving stakeholder disputes.
- Active listening and feedback mechanisms.
Building Trust and Collaboration
- Key components of trust in stakeholder relationships.
- Creating a culture of collaboration.
- Relationship management across different levels of influence.
Engaging Stakeholders Throughout the Project Lifecycle
Stakeholder Involvement at Different Stages of a Project
- From initiation to closure: When and how to engage stakeholders.
- Engaging stakeholders in decision-making and problem-solving.
- Managing change and stakeholder responses to project shifts.
Risk Management and Stakeholder Reactions
- Identifying risks related to stakeholder engagement.
- Mitigating potential stakeholder pushback.
- Proactive vs. reactive stakeholder management.
Conflict Resolution in Stakeholder Management
- Identifying sources of conflict between stakeholders.
- Strategies for conflict resolution and negotiation.
- Managing difficult stakeholders and resistance to change.
Advanced Stakeholder Management Techniques
Influencing Without Authority
- Techniques for influencing key stakeholders without formal authority.
- Using persuasion, negotiation, and relationship-building.
- The power of advocacy and championing stakeholder interests.
Stakeholder Reporting and Transparency
- Best practices for reporting progress to stakeholders.
- Ensuring transparency and accountability in stakeholder communication.
- Tools for continuous stakeholder feedback and adaptation.
Evaluating Stakeholder Management Success
- Metrics for evaluating stakeholder satisfaction and engagement.
- Post-project stakeholder review and lessons learned.
- Continuous improvement in stakeholder management for future projects.
How you benefit attending this program?
- Enhances the ability to effectively communicate with diverse stakeholders.
- Enables individuals to make informed decisions by considering diverse stakeholder perspectives and concerns.
- Builds leadership, conflict resolution, and project management skills.
- Reduces conflicts and misunderstandings, fostering a more harmonious work environment.
How your company benefits by sponsoring you to this program?
By sponsoring you to this program, your organization will be able to:
- Aligns stakeholder expectations with project goals, reducing the risk of delays or failure.
- Builds trust and credibility by demonstrating a commitment to stakeholder interests.
- Ensures resources are allocated efficiently by prioritizing critical stakeholder needs.
- Builds long-term partnerships with stakeholders, including employees, investors, customers, and the community.
HERE IS WHAT SOME OF THE PREVIOUS PARTICIPANTS OF THIS PROGRAM HAD TO SAY:
“We learnt a lot of new techniques which will help us to implement in our organisation”
“It was brought across to us in a such a way that we will go back and implement”
BEGINNING OF THE PROGRAM:
Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.
AT THE END OF THE PROGRAM
Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.