Office 365 Administration and Troubleshooting

Office 365 Administration and Troubleshooting

Office 365 Administration and Troubleshooting Course offered by Solomon People Solutions will introduce you to new skills, tools and techniques to manage time and enhance work life balance.

Medium of Instruction: English
Duration of the program: 24 hours

Program Overview

This rigorous two-day training is designed to equip IT professionals with the knowledge and skills required to properly administer and troubleshoot Microsoft Office 365 settings. The course covers essential administrative responsibilities, user and license management, common troubleshooting procedures, and best practices for running Office 365 smoothly and efficiently.

Learning Objective

Describe Office 365 Services
Administering and troubleshooting compliance and security in Office
Administering and troubleshooting SharePoint Online
Administering and troubleshooting Teams

Target Audience

IT Professionals
System Administrators
Office 365 End Users
IT Administrators
Windows OS Operators
Infrastructure Specialists
Professionals looking to understand how to use Office 365 thoroughly in an enterprise.

Program Outline

Office 365 Administration

Introduction to Office 365
Overview of Office 365 services and architecture
Understanding the Office 365 admin center and its features
User and License Management
Adding and managing users
Assigning and managing licenses
Configuring user roles and permissions
Group and Resource Management
Creating and managing groups (Distribution, Security, Microsoft 365 Groups)
Managing shared resources (Shared Mailboxes, Calendars, etc.)
Security and Compliance
Configuring security settings (Multi-Factor Authentication, Conditional Access)
Managing compliance policies (Data Loss Prevention, eDiscovery)
Hands-On Labs
Practical exercises on user and license management
Configuring security and compliance settings

Troubleshooting and Optimization

Troubleshooting Common Issues
Diagnosing and resolving user access issues
Addressing performance and connectivity problems
Handling service disruptions and outages
Monitoring and Reporting
Using Office 365 reporting tools and dashboards
Monitoring service health and performance
Analyzing usage patterns and generating reports
Optimization Strategies
Best practices for optimizing Office 365 performance
Efficient license management and cost optimization
Troubleshooting
Utilizing PowerShell for advanced administration and troubleshooting
Handling complex issues with support tools and resources
Hands-On Labs
Troubleshooting real-world scenarios
Implementing optimization strategies and using reporting tools
Q&A and Wrap-Up
Review key takeaways
Address any remaining questions or concerns

Program Benefits

How you benefit attending this program?

Administering Office 365 using the Microsoft 365 admin center and Office 365 services admin centers
Planning and deploying Microsoft 365 Apps for enterprise.
Administering and troubleshooting Exchange Online
Administering and troubleshooting directory synchronization and directory objects

How your company benefits by sponsoring you to this program?
By sponsoring you to this program, your organization will be able to:

Getting Microsoft certified is strongly beneficial to both the hiring organization and the professional.
The professional is equipped with a certification offered by an organization that is not only a frontrunner within their industry but also almost instantly recognizable globally.
This accreditation tells hiring organizations the professional has validated their skillset and is likely able to create a bespoke solution based on business goals and needs.
Professionals with the accreditation, they are likely to receive a higher starting salary, enhanced responsibilities, and better all-round packages.

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Beginning of the program:

Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.

At the end of the program

Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.