Managing Conflict
Managing Conflict from Solomon People Solutions make use of techniques to resolve disagreements or control the level of discord. Resolve your organizational conflicts wisely
Medium of Instruction: English
Duration of the program: 16 hours
This two-day training session teaches participants practical skills and methods for effectively managing and resolving workplace disagreements. Through a combination of theoretical knowledge and hands-on exercises, participants will learn how to negotiate conflict situations constructively and build a more peaceful workplace.
- Understand the nature of conflict: Identify the many forms of conflict and their root causes.
- Develop your dispute resolution abilities by learning and using various tactics and ideas.
- Improve your communication abilities by practicing active listening, assertiveness, and negotiating.
- Apply conflict management models: Use conflict resolution frameworks to solve real-world issues.
- Create a healthy work environment by using conflict prevention tactics and fostering a constructive workplace culture.
- Managers and Supervisors: Those responsible for leading teams and resolving workplace issues.
- HR Professionals: Individuals involved in handling employee relations and mediating disputes.
- Team Leaders: Leaders who need to maintain team cohesion and manage conflicts within their groups.
- Employees: Any employee looking to improve their conflict management skills for personal and professional growth.
Fundamentals of Sales Management and Coaching
- Introduction to Sales Management
- Role and Responsibilities of a Sales Manager
- Key Performance Indicators (KPIs) for Sales Teams
- Goal Setting and Performance Metrics
- Effective Sales Coaching
- Principles of Coaching and Mentoring
- Conducting One-on-One Coaching Sessions
- Providing Constructive Feedback
- Developing Performance Improvement Plans
- Recruitment and Onboarding
- Strategies for Recruiting Top Sales Talent
- Designing an Effective Onboarding Program
- Best Practices for Integrating New Hires
- Workshop: Role-Playing Coaching Scenarios
- Practice Real-Life Coaching Situations
- Peer Feedback and Group Discussion
Developing Sales Training Programs and Building a Sales Culture
- Creating and Implementing Sales Training Programs
- Identifying Training Needs and Skill Gaps
- Designing Training Content and Delivery Methods
- Measuring Training Effectiveness and ROI
- Fostering a Positive Sales Culture
- Building a Motivating and Supportive Environment
- Recognition and Rewards Systems
- Team-Building Activities and Leadership
- Workshop: Designing a Sales Training Program
- Group Activity to Develop a Training Program
- Presentations and Feedback
- Leadership and Personal Development
- Enhancing Leadership Skills
- Time Management and Organizational Techniques
- Building a Personal Action Plan for Continued Growth
- Conclusion and Action Planning
- Recap of Key Learnings
- Developing an Action Plan for Implementation
- Q&A and Final Thoughts
How you benefit attending this program?
- Enhanced Conflict Resolution Skills: Participants will learn tools and approaches for handling disagreements more successfully.
- Improved Communication: Having better listening and bargaining abilities can improve overall communication.
- Increased Confidence: Learning how to manage conflict can enhance your confidence in dealing with difficult situations.
- Conflict management is a crucial skill that may help you advance in your profession and become a better leader.
How your company benefits by sponsoring you to this program?
By sponsoring you to this program, your organization will be able to:
- Improved Team Dynamics: Fewer interpersonal disputes result in more effective collaboration and teamwork.
- Enhanced Productivity: Fewer disruptions from disagreements lead to more attention and productivity.
- Reduced Turnover: A more amicable workplace helps reduce employee turnover and absenteeism.
- Better Conflict Management: Managers and employees will be better prepared to handle internal disagreements, decreasing the need for external mediation.
Here is what some of the previous participants of this program had to say:
“We learnt a lot of new techniques which will help us to implement in our organisation”
“It was brought across to us in a such a way that we have go back and implement”
Beginning of the program:
Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.
At the end of the program
Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.