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Emotional Intelligence

Emotional Intelligence Training

EMOTIONAL INTELLIGENCE

Emotional Intelligence from Solomon People Solutions Emotional Intelligence Training is a set of practical knowledge and skills that help individuals to become fluent in understanding the language of emotions.

Medium of Instruction: English
Duration of the program: 16 hours

Emotional Intelligence Training is a two-day training that helps participants understand, control, and utilize their own and others’ emotions in a professional context. This program will give practical tools and tactics for improving interpersonal relationships, leadership abilities, and general workplace harmony. 

 

  • Understand Emotional Intelligence (EI): Define emotional intelligence and its relevance in the workplace.  
  • Self-Awareness: Learn how to detect and comprehend one’s own emotions, as well as how they affect behavior and decision-making.  
  • Self-Regulation: Learn how to manage and control your emotional responses in order to better personal and professional connections.  
  • Empathy: Improve your capacity to identify and comprehend the feelings of others, and then respond accordingly.  
  • Improve communication, conflict resolution, and relationship-building abilities by applying emotional intelligence concepts.  
  • Motivation: Learn how to utilize emotional intelligence to stay motivated and inspire others. 
  • Managers and Team Leaders: Those who need to lead and inspire teams effectively. 
  • Human Resources Professionals: Individuals involved in employee development and organizational culture. 
  • Sales and Customer Service Representatives: Roles requiring strong interpersonal skills and empathy. 
  • Any Professional: Individuals looking to enhance their emotional intelligence for better personal and professional relationships. 

Introduction to Emotional Intelligence 

  1. Welcome and Introduction 
  • Overview of the course 
  • Icebreaker activities 
  1. Understanding Emotional Intelligence 
  • Definition and components of EI 
  • The role of EI in the workplace 
  1. Self-Awareness 
  • Techniques for recognizing and understanding personal emotions 
  • Self-assessment exercises 
  1. Self-Regulation 
  • Strategies for managing emotional responses 
  • Practical exercises for emotional control 
  1. Empathy 
  • The importance of empathy in professional settings 
  • Exercises to develop empathetic skills 
  1. Reflection and Group Discussion 
  • Sharing experiences and insights 
  • Q&A session 

Applying Emotional Intelligence 

  1. Review and Recap 
  • Summary of Day 1 
  • Key takeaways 
  1. Developing Social Skills 
  • Effective communication techniques 
  • Building and maintaining professional relationships 
  1. Motivation and EI 
  • Using EI to stay motivated and inspire others 
  • Techniques for self-motivation 
  1. Conflict Resolution 
  • Applying EI to handle and resolve conflicts 
  • Role-playing scenarios 
  1. Action Planning 
  • Creating a personal development plan for applying EI skills 
  • Setting goals and strategies for ongoing improvement 
  1. Closing and Feedback 
  • Summary of key points 
  • Participant feedback and evaluation 

How you benefit attending this program?

  • Personal growth: Increased self-awareness and emotional control abilities promote personal growth and self-management.  
  • Enhanced Interpersonal Skills: Improved capacity to comprehend and relate to people, resulting in greater professional relationships.  
  • Improved Conflict Resolution: The ability to manage and resolve problems more effectively.  
  • Higher emotional intelligence can contribute to job progress by improving leadership and collaboration abilities.  
  • Increased Job Satisfaction: Higher emotional intelligence leads to a more favorable work environment and greater job satisfaction. 

How your company benefits by sponsoring you to this program?
By sponsoring you to this program, your organization will be able to:

  • Improved Workplace Communication: Better understanding and regulation of emotions results in better, more effective communication among team members.  
  • Improved Team Collaboration: Better interpersonal skills promote a collaborative workplace and prevent conflict.  
  • Improved Leadership: Leaders with strong emotional intelligence may inspire and encourage their colleagues, resulting in higher production and morale.  
  • Increased Employee Engagement: An emotionally intelligent workforce is more engaged, which leads to increased job satisfaction and retention.  
  • Better Decision-Making: Increased self-awareness and empathy lead to better informed and balanced decisions. 

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    Here is what some of the previous participants of this program had to say:

    “We learnt a lot of new techniques which will help us to implement in our organisation”

    “It was brought across to us in a such a way that we have go back and implement”

    Beginning of the program:

    Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.

    At the end  of the program

    Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.

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