Communication Skills

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About Course

Communication is an important skill both in our day to day interaction with people and also in the place of work. People misunderstand as communication. Though it is one of the important means, but there is lot more to know to be an effective communicator and this training program helps in building those capabilities to communicate effectively.

Upon Completion of the training program, the participant will be able to :

  • Define Communication
  • Understand the communication process
  • List the various types and methods of communication
  • Identify the barriers to communication
  • Distinguish ways to understand and to be understood
  • Practise the communication tools 
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Course Content

COMMUNICATION SKILLS INTRODUCTION

  • Learning Objective
  • Benefits of Communication
  • Process of Communication
  • Communication Process
  • When to Communicate

BARRIERS TO COMMUNICATION

QUESTIONING SKILLS

LISTENING SKILLS

VERBAL & NON-VERBAL COMMUNICATIONS

SKILLS OF INTERPERSONAL COMMUNICATION

ASSERTIVENESS

TEN COMMANDMENTS OF GOOD COMMUNICATION

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