Basic customer Service Skills
Basic customer Service Skills Training Program from Solomon People Solutions designed to provide participants with the fundamental skills needed to deliver exceptional customer service.
Medium of Instruction: English
Duration of the program: 16 hours
This two-day Basic Customer Service Skills Training course is designed to teach participants the core skills required to offer excellent customer service. Participants will learn critical communication, problem-solving, and conflict-resolution strategies to improve customer satisfaction and loyalty. This training will teach participants how to represent their firm favorably and professionally in all customer interactions.
By the end of this course, participants will be able to:
- Understand the principles of excellent customer service.
- Communicate effectively with customers both verbally and non-verbally.
- Handle customer inquiries, complaints, and feedback professionally.
- Develop problem-solving skills to address customer issues efficiently.
- Create positive customer experiences to foster loyalty and satisfaction.
- Manage difficult customers and stressful situations with confidence.
- Implement strategies for continuous improvement in customer service.
- Customer service representatives and support staff.
- Frontline employees who interact with customers regularly.
- Individuals new to customer service roles.
- Retail, hospitality, and service industry staff.
- Anyone looking to improve their customer service skills.
Foundations of Customer Service
Introduction to Customer Service
- Understanding the importance of customer service
- Key principles of excellent customer service
Effective Communication Skills
- Verbal and non-verbal communication
- Active listening techniques
Handling Customer Inquiries and Feedback
- Techniques for responding to customer inquiries
- Using feedback to improve service
Problem-Solving and Resolution
- Identifying customer needs and issues
- Steps to resolve problems efficiently
Review and Q&A
Customer Service Techniques
Creating Positive Customer Experiences
- Building rapport with customers
- Personalizing customer interactions
Managing Difficult Customers
- Strategies for handling difficult situations
- Maintaining professionalism under pressure
Stress Management in Customer Service
- Techniques for managing stress
- Ensuring well-being while providing service
Continuous Improvement in Customer Service
- Setting personal and team goals for service improvement
- Implementing feedback and best practices
Course Wrap-Up and Q&A
- Review of key takeaways
- Final Q&A and next steps
How you benefit attending this program?
- Develop critical customer service skills that may be used to a variety of professions.
- Increased Confidence: Confidence in managing consumer relations and resolving problems.
- professional Advancement: Improved abilities lead to professional advancement and possibilities in customer service positions.
- Job Satisfaction: The ability to provide pleasant client experiences increases job satisfaction.
How your company benefits by sponsoring you to this program?
By sponsoring you to this program, your organization will be able to:
- Improved Customer Satisfaction: Better customer interactions result in greater satisfaction and loyalty.
- Professional Representation: Customer service-trained employees represent the business positively.
- Increased Efficiency: Effective handling of customer questions and concerns shortens resolution time.
- Competitive Advantage: Exceptional customer service distinguishes the firm from competition.
Beginning of the program:
Each participant has to fill in a pre-training need form to ascertain their expectations that can be catered to by the facilitator.
At the end of the program
Each participant has to submit a Post Training Action plan for implementation and to ascertain the Return on Investment.