Every employee need to understand that it is the customer who drives the organization and we need to be customer centric. In this training program you will learn key skills that are required to handle customer and ways to serve, delight and satisfy them to enhance our own results.

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Learning Objectives:

When you have completed this training program you will be able to define the key concepts associated with Customer Driven Organizations and you will be able to

  • Understand the vital importance of the customer to any organization.
  • See the value in having excellent customer service for both internal and external customers.
  • Identify the factors that prevent an organization from maximizing customer value.
  • Understand how to critically look at the customer service levels and to establish if the organization is truly customer driven.
  • Identify different customer types and interact appropriately with them.

Designed for:

Our target audience are executives who need to use and/or understand ways to service, delight and satisfy the customers who drive the profitability and survival of an organization. 

Medium of Instruction:



16 hours



Course Content:

Contact Us for Full Course Content

Programme Methodology:

The training method used will be interactive sessions, case studies, role plays, group work in conjunction with multimedia slide presentations and videos where ever necessary.

Before the course:

Each participant has to fill in a pre training need form to ascertain their expectations that can be catered to by the facilitator.

At the end of the course:

Each participant has to submit a Post Training Action plan for implementation and to ascertain the ROI by the company, if nominated or a personal reference if it’s a voluntary nomination.

Participant Feedback’s:

Training materials are available everywhere, books cover every subject you can imagine in all aspects of life are a step away in the libraries. But what make the training or a trainer unique is how he delivers, the knowledge to effect and inspire trainees that’s what I believe Solomon delivers.
Mohammed Balkhsal / Region Personnel Manager, Almarai, KSA (FMCG)
Solomon is good at what he does. Having been in one of his Management Development Programme. I can very well recommend him for what he does, to have it done the best possible way. Thank you Solomon; I enjoyed my time and gained considerable insight in the field of management at the programme.
Roshan Jeyanayagam / IT Manager, SOCAT,Sultanate of Oman (Hospitality)

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